Refund Policy

Prior to 3 Weeks Before Your Course:

No refund is available should you wish to cancel your course registration at any point after registration. However, if you make your request prior to 3 weeks of your course date, we are happy to transfer your registration at no additional charge. You may transfer to another date, another person, or another person on another date.

Within 3 Weeks of Your Course Date:

Should you request a refund within 3 weeks of your course, no refund is available. We recommend you transfer your seat to another person, on the same date, at no additional charge. Should another person be unable to take your seat, we will provide a 50% credit towards a future course.

You will contact us to make arrangements as stated above, or with any questions or concerns if your situation doesn’t align with these policies, you agree to contact us as early as possible to make any other arrangement or request at: mailto:

Satisfaction Guarantee

Innovel training programs have very high satisfaction results. Our students and their companies are consistently pleased with the value we provide. Our Innovel team is trained to help adult learners retain more and enjoy their time in our programs.

However, we don’t take our great reputation for granted. We believe in life long learning and there is always room for improvement. So, if you attend a training and we don’t completely meet your expectations, simply let us know.

If We Cancel A Course

Innovel endeavours to only advertise courses when we have full confidence they will run as scheduled and posted.

On the rare occasion, Innovel may cancel a course for any reason, we will work with you to place participants in the next available course that suits your schedule, with a transfer credit of $100 reimbursed immediately (as a courtesy credit).

Or, we will provide a full refund if you prefer.


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